Online Store Guide

Information on how to use the ONLINE STORE

【STEP01 】Order

After adding the desired products to the cart and setting the delivery address and payment method, the order confirmation screen will be displayed. Please check the contents and if there are no mistakes, your order will be completed.

【STEP2 】Confirmation of order

After completing your order, we will automatically send you an order confirmation email. If you do not receive the e-mail at this point, please check your e-mail address again, as it may have been received in the spam folder, the e-mail address was entered incorrectly, or the reception settings are incorrect. In the event that an item is out of stock after you have placed your order, we will notify you by email. Also, if there is stock in the shipping warehouse, it will usually be shipped on the same day or the next business day (excluding weekends and holidays).

【STEP3】 Shipment notification email

We will send you an email with a tracking number. Please note that the customer is basically responsible for shipping costs associated with cancellations and changes after shipment. Regarding the delivery of the product, it will be shipped by DHL, EMS, FedEx and UPS. We will choose the most suitable mode of transportation for you according to your country.

【STEP4 】Product arrival

If the product does not arrive, please contact us.

【STEP5】In case of return or exchange return

Please contact us by email and we will give you instructions on how to return it. Please take a look at this for more information.

【About changes and cancellations after ordering】

Orders can be changed or canceled only while the order is being prepared for shipment. We cannot change or cancel the product while it is waiting for shipment or after it has been shipped. If you are interested, please contact us.

【About sales price and inventory】

・About selling price

Product prices are subject to change without notice. Thank you for your understanding.

・About inventory

Regarding the stock display of the product, even if it is displayed as "in stock", it may be out of stock due to a flood of orders due to advertisements. We pay close attention to inventory management so that customers can shop comfortably, but we ask for your understanding that the above situation may occur.

【About the e-mail newsletter】

We deliver advantageous information such as information on sales and information on new products. If you wish to change or stop receiving the e-mail newsletter, please contact us.

[Regarding product information posted and on sale]

Product information (size, specs, etc.) posted or on sale is subject to change without notice. Thank you for your understanding.

【About tracking】

Feel free to contact us by email. Alternatively , you can find your answer by visiting our tracking page.