Return & Refund Policy

Customer satisfaction is very important to us. If there are any problems with our items, please do contact us first. We are always at your service.

In order to avoid problems, please double check your order details (size, color, style) carefully before you place the order, as our goods are processed according to requirements in your order. 

We only accept the return of items in their original condition. For any returns or exchanges, please make sure the items are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with tags and other intact attachments.

    Please note that we don’t accept any return or exchange without our prior confirmation.

    - For a size problem, you have 7 days, after receiving the product, to send it back. You must inform customer service by calling or sending an email.

    - For a problem of model, you have 48h, after reception of the product, to return it. You must inform customer service by calling or sending an email.

    - For any other reasons, you must contact customer service to explain the reasons for your return of items. You have a maximum delay of 7 days.

    Exchanges

    Exchanges are only allowed for items that are defective, wrongly shipped or damaged upon receipt. All items can only be exchanged once for a replacement of the same price; please be aware that we will issue the replacements only after returned items are received.

    We do not offer exchanges for items in other conditions at this time. If you purchased your items on www.dressself.com and would like to exchange them for a different size or style, you will need to return the items for a refund and place a new order on www.dressself.com. (Note: A restocking fee will be charged in such case. Shipping and handling fees will not be refunded.)

    Defective, Damaged Or Mis-Shipped Items

    For defective, damaged, or mis-shipped items (the item shipped was not the item ordered), the issue must be reported within 14 days upon receiving shipment. Please provide credible pictures or videos to show the defect, damage or proof of mis-shipment during your return request. Once this has been verified, you can return the items with our authorization. Return shipping fees will be prepaid on your part, and reimbursed by us during refund upon presentation of the shipping receipt. (Note: Refunds for the return shipping fees are calculated using the lowest cost shipping method. Items returned via expedited shipping methods will only be refunded an amount equal to the lowest cost shipping method).

    You will receive a replacement or full refund for defective, damaged, or mis-shipped items. For all other returns, shipping and handling fees will not be refunded.

    Procedures Of Return And Refund

    Please Note:

    1. Returns must be initiated within 7 days of receiving your order.
    2. Items must be sent to our return address within 7 days after the return request is confirmed. Please kindly email us the return delivery information, including the shipping courier and tracking number. Customers are responsible for all return shipping fees, except for items that are defective, damaged or mis-shipped.
    3. Credit will be processed for the original cost paid for the items and tax, handling fees and other additional fees.
    4. Most credit will be processed within 5-7 business days of receipt of the item, allowing for processing and inspection time.
    5. Credit will only be applied to the original credit card or PayPal account used for the purchase. Your bank or payment service may levy a small transaction charge.
    6. Returning an item(s) may change or void coupon discounts used on your order. If you have used a coupon code in your order and are unsure about your refund amount, please do not hesitate to contact us.

    Important Note: For your protection, please send your return(s) via a shipping service that can be tracked, such as Registered DHL, FedEx, UPS or other trackable posts. 
    Please be sure to keep the shipping receipt, as well as the tracking information associated with the item(s) returned. We cannot guarantee refunds for returns sent via a non-trackable method.

    Order Changes And Cancellations

    Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. The tailoring process begins as soon as an order has been placed.

    In the event that you would like to cancel or make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.

    For cancellations, please refer to our cancellation policy below for details:

    1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
    2. Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.
    3. Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 40-60% of the product purchase price.
    4. Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price.
    5. Once the order has been shipped, cancellation is not allowed. 

    For items that are not made to order, orders may be cancelled for a full refund at any time until the order is shipped. If you would like to cancel your order, please contact us to request cancellation.

    If you have other questions, please contact service@dressself.com.