Return & Refund Policy
We want you to enjoy our products, but just in case you're not 100% satisfied, we offer 7 days easy return.
|GENERAL POLICY||All returnable items must be unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered.
The following items are not eligible for returns:
RESERVED RIGHTS REGARDING RETURNS:
We reserve the right to define and limit, refuse, and/or reject returns from customers at any time due to but not limited to:
DAMAGED, DEFECTIVE, OR MIS-SHIPPED DRESSES:
| We will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items as long as we are notified within 7 days of delivery to you.
If the item arrives damaged or defective, please contact our Customer Service team directly for assistance with the following information. Our customer service team can be reached here. After 7 days, we may not be able to process a full refund.
RETURN & REFUND INSTRUCTIONS:
1. Please contact Customer Service on our site within 7 days after you receive your item, indicating the item(s) you would like to return and the reason. We do not accept returned items that were sent back by you directly without checking with us first. Please contact our customer service at firstname.lastname@example.org to get the return address.
* We are not liable for return item(s) that are lost or damaged or Packages be inspected by the customs （the customer should pay the customs clearance）, please keep the receipt with tracking information., please keep the receipt with tracking information.
|REFUND PROCESS||Refunds are automatically processed back to the original form of payment and can take us 5-7 more days to process on our end and a few more days for your financial institution to get the funds back into your account.
Once the refund is completed on our end, we'll send you a confirmation to the email associated with the order. Keep in mind that for standard returns we offer a refund on the price paid for the item plus applicable tax but we do not refund shipping or rush fees.
ORDER CANCELLATION INSTRUCTIONS:
We understand that ordering a garment is an important undertaking, and our cancellation policy was created with this in mind. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
• Unpaid orders are automatically cancelled after 1 day.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled.
If you would like to cancel your order, please contact our customer service to proceed.
*When you receive an email from Dressself titled "Order #_______ confirmed", your payment has been confirmed.