Shipping Policy
US
| Shipping Method | Shipping Time | Costs |
| Standard Shipping | 8-12 business days | $9.99 Free - orders over $99.00 |
| Expedited Shipping | 3-7 business days | $22.99 |
Rest of the World
| Shipping Method | Shipping Time | Costs |
| Standard Shipping | 8-12 business days | $12.99 Free - orders over $99.00 |
| Expedited Shipping | 3-7 business days | $28.99 |
Shipping exclusions
We do not ship to the following countries / regions:
Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.
All African Countries
All South American Countries.
If you are in the above countries, you still want to buy dresses.
Please contact our customer service: service@dressself.com, we will calculate the transportation cost for you separately.
What Shipping Methods Are Available?
We have many cooperative express companies, such as DHL, EMS, FedEx and UPS. We will choose the most suitable mode of transportation for you according to your country.
Why it shows that my tracking number is invalid?
If it happens, there might be two reasons:
1.When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end.We suggest you wait few days more. By the way, cause the TNT delivery company used the same tracking number for the different destinations. The parcel which had been delivered is not yours. And it's for different countries. Please be patient to wait.
2.Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.
What can I do if I did not receive but tracking says delivered?
Packages might be delivered to your mail box or signed by your neighbors. We suggest you check in your mail box and with your neighbors first. Please also contact your local post office or shipping company with the tracking number. In some cases, post offices may require customers to collect parcels in person for international deliveries. If you still cannot find your package, please feel free to Submit a ticket.
Why my package status did not update for several days?
For an unshipped order, if it is still in processing, there will be no further updates until the order is completed.
For shipped orders, sometimes it takes several day for the tracking information to be updated. If your shipment is from our international warehouses and is in transit or clearing customs, the information will not be updated until it reaches next shipping station (may require 3-7 days).
Sometimes the shipping company has not updated the package information. We suggest you wait a few more days.
Where/What countries do you ship to?
We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
Notes: Since the departmental goods are shipped overseas, the customer shall bear the customs duties incurred.
If your shipping destination is not available at checkout, please just Contact Us.
How is tax applied?
Sales tax is included in the prices shown.
Note: Customs fees and any handling fees vary from country to country and are usually implemented when the order reaches the destination country.
We do not have any control over these fees, so you will have to bear them once your package arrives in your country.
Customs duties and taxes are not refundable once collected.
A Note Regarding Coronavirus (COVID-19)
Dear customers,
With the increasing concern about Coronavirus (COVID-19), we want to inform you that Dressself is closely monitoring news and reports from the Centers for Disease Control (CDC) and we are taking precautionary measures to ensure the health and safety of our customers and employees. We understand that this could be a stressful time for our customers since the COVID-19 outbreak. Our customer service team are doing our very best to demonstrate our commitment and provide you the best assistance, and we want to ensure you our focus is to assist you promptly. Please be assured that we will answer to each one of you as soon as we can. Thank you for your patience and comprehension. Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible. However, some carriers are experiencing delays on their end so once your order does ship, be sure to keep a close eye on your tracking.
For new purchases, we will make and send the items according to the tailoring time and shipping time indicated on our website. Cause the effect by the COVID-19, the delivery time maybe delayed for a while. Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible. However, some carriers are experiencing delays on their end so once your order does ship, be sure to keep a close eye on your tracking.
We need to stay united during these tough times, and we appreciate all our customers' efforts. We want to express our best wishes to you.
Thank you for your time, patience and understanding.
